"To provide the elderly, disabled and their caregivers access to professional services helping them to face the challenges of daily living independently, safely, and in their own homes with dignity and respect."
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A Parent's Wish
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The Be Safer At Home™ System
The Basics
Q. What is Be Safer At Home™?
A. Be Safer At Home™ is a medical alert service. When you have a medical
emergency, you push your Help Button to contact our Response Center.
There, our operators are on hand to help you 24 hours a day, seven days a
week. Please see How It Works! for more details.
Q. What if I can't speak during an emergency?
A. If you don't respond when our Response Center attempts to contact you,
we assume you are having an emergency and immediately send help.
Q. What type of information does Be Safer At Home™ have access to?
A. Only information that you give to us. This may include your medical history,
medications, allergies and any special instructions, including the most
direct route to your home. It may also include a list of people to contact
(e.g., family members, friends, clergy). We also have access to emergency
phone numbers for all areas of the country.
Q. I'm fine on my own. Why do I need Be Safer At Home™?
A. Have you or someone you know ever been in a situation where you felt
confused, alone or frightened? The fact is, anyone who lives on his or her
own and/or has medical problems should consider Be Safer At Home™.
The comfort of knowing we're here allows you to maintain a sense of
independence - and might just be the factor that convinces your loved ones
you're capable of living on your own.
Q. How is Be Safer At Home™ different from similar services?
A. It all starts with our superior level of customer service. As a privately held,
family-run business, we answer only to our customers - not stockholders.
When you call Be Safer At Home™, we never make you feel rushed, and
you always speak directly with a live operator rather than a recording. Our
goal: to treat you the way we would want our own family members to be
treated.
Pricing
Q. How much does Be Safer At Home™ cost?
A. Installation fees range between $25 and $75 depending on your location.
Monthly monitoring costs are $34.95. Call us for special promotions.
Q. Does Medicare, Medicaid or insurance pay for Be Safer At Home™?
A. Be Safer At Home™ is covered under a Medicaid waiver program in most
states, unfortunately, it is not under the federal Medicare program. Many
long-term home health care insurance policies also cover Be Safer At
Home™. In addition, state and local organizations and programs often
cover Be Safer At Home™ on a "needs-tested" basis; contact us to
determine if you qualify.
Q. Do I have to sign a long-term contract?
A. No. Be Safer At Home™ requires no long-term contract or commitment. In
addition, you can try our service for up to 30 days. If you're not completely
satisfied, we'll cancel the service and refund your payment … no questions
asked. Subscribing to Be Safer At Home™ costs less than thirty-five
dollars a month. It's a small price to pay for your safety and security.
Q. Can I use Visa or MasterCard to pay for Be Safer At Home™?
A. Yes, you may use any of these.
Equipment and Installation
Q. Is there much equipment involved?
A. No. Just two components: a Help button (worn as a pendant or on a
wristband) and a small base unit attached to your telephone line. The base
unit is about the size of an answering machine - and even easier to install.
Q. How quickly can I have Be Safer At Home™ installed?
A. Generally within 24 to 72 hours from the time of your request.
Q. How is Be Safer At Home™ installed in my home?
A. After you register, a technician visits your home to install the unit.
Installation fees range between $25 and $75. If you prefer a more
cost-efficient alternative, you may choose to install the unit yourself. For
those choosing self-installation, we have a 24-hour Help Line to answer
any questions you may have. We can even walk you through the
installation, step by step.
On the Go
Q. Does Be Safer At Home™ work if I'm outside of my home?
A. Yes. Your Help button can operate up to 600 feet from the base unit. This
means you can walk out to your mailbox, work in your garden, sit on your
porch and more - all without worrying about your safety.
Q. What if I maintain two residences?
A. If it's more convenient, you can have Be Safer At Home™ equipment
installed at both locations at a special rate.
Q. What if I move?
A. Just let us know. Your Be Safer At Home™ equipment can move with you -
and be reconnected anywhere in the United States.
Other
Q. What if I press the Help Button by mistake?
A. Our trained Response Center Monitors immediately contacts you whenever
you press the Help Button. If you're having an emergency, we send help.
But if you happen to hit the button by mistake, don't worry: There are no
consequences or fees associated with accidental activations. In fact, we
encourage you to try out the equipment whenever you like to make sure
you're comfortable using it.
Q. Is the Help Button waterproof?
A. Yes. So you can wear it in the bath or shower, places where accidents are
most likely to occur.
Q. Will Be Safer at Home™ affect my telephone service?
A. No. You can use your telephone as you normally do. Our equipment uses
your phone line only when you call for help.
Q. Why is Be Safer At Home™ better than dialing 911 or the operator?
A. Falls or medical emergencies occur when you least expect them. If you
experience a medical emergency or a fall, and need help, you might not be
unable to get to a telephone. In this case, 911 won't help. With Be Safer At
Home™, you just touch a button worn on your wrist or a pendant worn
around your neck. Our highly trained Response Center Monitors know who
you are, where you are and how to help. Also, we're able to notify your
family and friends about what has happened, which 911 WON'T do.
Q. How can I get more information or sign up for Be Safer At Home™?
A. Call toll-free at 1-(866)-513 PERS (7377)
Information for Caregivers
Q. Why should my loved one sign up for Be Safer At Home™?
A. If someone you know lives on his or her own and/or has medical problems,
Be Safer At Home™ will give you, the caregiver, peace of mind. With the
touch of a Help Button, your loved one will reach one of our Response
Center operators, who will provide help right away.
Q. Can I have Be Safer At Home™ installed at my parents' home or
give it as a gift and have it billed to me?
A. Yes, in fact many children living away from their parents in other states have
ordered Personal Emergency Response Service for their parents, and
prefer to be billed directly. We understand that everyone has different
circumstances, and we will work with you to customize a service that meets
your needs with no long term commitments.
"My husband and I live on our family farm. He still likes to "putter" around in the barn. We both feel comfortable knowing if we need help we can press our button and help is on the way".
Catherine M.,
Rangeley, ME
Partner Links
A WBE SOMWBA
Medical City
800 West Cummings Park
Suite 6950
Woburn, Massachusetts 01801
Toll Free 866.513.PERS (7377)
"A" RATED
Certified Company
